FAQ

Welcome to the Capkov.com Support Center, where you’ll find answers to the most frequently asked questions. Whether you need help choosing the right size, have questions about your order, or want to know more about our products, we're here for you. If you're looking for details about our shipping and payment processes or have questions regarding returns and complaints, you’ll find all the necessary information here.

Are the items you offer unworn?
Yes, all products are brand new and unused. We ensure that every item is in factory-fresh condition.

Can I shop without creating an account?
Yes, you can place an order without registration. However, we recommend creating an account for better order management and smoother communication.

What payment methods do you offer?
We offer a variety of payment options including bank transfer, credit/debit card, Apple Pay / Google Pay, and cash on delivery for maximum convenience.

What are your shipping options?
We deliver your order through trusted logistics partners with online tracking. For the fastest delivery, choose Zásilkovna, or go with PPL for home delivery.

Do you offer international shipping?
Yes, we offer several international shipping options. Specific details and prices are available during the checkout process.

Can I change my payment method after placing an order?
You can only change your payment method before the order is finalized.

Can I return my purchase?
Yes, returns are possible within 14 days. You can find more details on this page.

What are the return conditions?
Items must be returned unused, in their original packaging, and in the same condition as received.

What should I do if I received a damaged item?
If you received a damaged item, please contact us immediately and follow our return or complaint procedure.

How do you protect my personal data?
Your personal data is safe with us. We use the latest technologies and procedures to ensure the protection and privacy of your information.

For any other questions or information, feel free to contact us via email at info@capkov.com. We're here to give you the best shopping experience possible.