Frequently asked questions

We ship within 1-2 business days, usually the next business day. Delivery to Germany is usually 3-4 business days; elsewhere it depends on your country and carrier.

Custom-design caps are embroidered first, see How long does embroidery take?

Shipping is free on orders over €50. Available carriers and prices depend on your country and are shown at checkout. More on the Delivery and payment page.

Every parcel comes with online tracking. No tracking info, or the parcel is not moving? Write to orders@capkov.com with your order number and we will get back to you.

Yes. Available shipping methods and prices are shown at checkout. More on the Delivery and payment page.

No, we operate exclusively as an online store. That lets us focus on product quality and fast customer support.

By card, Apple Pay, Google Pay or AMEX. The available options appear at checkout. More on the Delivery and payment page.

Yes. All payments are processed through secure, encrypted payment gateways. We do not store your card details.

Yes. An account makes tracking orders and communication easier, and it holds the return form.

If your order has not been dispatched or packed yet, and production has not started on a custom design, write to us as soon as possible and we will do our best to help.

We process personal data in line with applicable law and never share it with third parties. More in our Privacy policy.

Yes, text and image embroidery. You create your design right on the website in the designer, and if you have a special request, write to us.

We are happy to help with the choice of cap, colours, embroidery size and the design itself. We reply quickly and personally.

Besides caps you can order custom embroidery on beanies, kids' caps, T-shirts, hoodies and tote bags. The designer shows what is available.

The base price is shown on every product. A thread colour other than white or black costs €2.50 extra, and each additional placement (back or side) costs €5. The designer shows the total before you add to cart.

Custom designs ship within 1-2 business days, usually the next business day. Delivery time then depends on your country and carrier; to Germany it is usually 3-4 business days.

Yes. We check every design before we embroider it. If anything needs adjusting, we get in touch before we start stitching. For help with a design, write to support@capkov.com.

Ideally a simple motif with clean lines and high resolution. If a detail is too fine for embroidery, we simplify it and let you know.

Yes, on the back or side of a cap. Each additional placement costs extra, which you see in the designer. Beanies are embroidered on the front only, with text.

No. We embroider even a single cap.

Yes, within 14 days of receiving your package. Start the return in your customer account, where you find the form. Please wait for our approval before sending the item back; we usually process requests within 24 hours.

We appreciate a short reason for the return (for example, wrong size), it helps us improve. More on the Returns and refunds page.

The item must be in its original condition, unworn and unused, in the original packaging and with all accessories.

Returns are not possible for underwear or for custom-made products.

Email info@capkov.com with your order number, a description of the issue (what happened and when you noticed) and photos of the damaged or defective product. We will send you return instructions and the address. Pack the item securely and send it back with any courier of your choice.

The caps have an adjustable closure at the back, so you set the size yourself. You find the head circumference on the product page.

Yes. All Capkov caps are unisex and designed to fit everyone, regardless of gender. It is all about personal style.

Yes. All our products are brand new, unworn and made specifically for sale. Every cap goes through a quality check before dispatch.

We offer caps, beanies and selected accessories that match and complement our products in style and quality.

We list care advice on the product page in the Care tab, wherever we have it for that item. If you do not see it for your cap, write to us and we will advise you.

We do not set a strict minimum. You can design one or a few caps yourself in the designer, and for larger quantities we prepare an individual quote. More on the For companies and teams page.

We prepare a quote based on the number of pieces, colours, number of designs and where the embroidery goes. Send us a request and we will get back to you.

Tell us your deadline in the request and we will confirm the timing in our quote.

Tell us the cap type and the number of pieces and we will assess whether it can be embroidered. We do not offer printing or patches, and we do not embroider corduroy.