Frequently Asked Questions (FAQ)
Products & Quality
Are your products new and unworn?
Yes. All our products are brand new, unworn, and made specifically for sale. Every cap goes through a quality check before dispatch.
Are your caps unisex?
Yes. All Capkov caps are unisex and designed to fit everyone, regardless of gender. It’s all about personal style.
What products do you offer?
We offer caps, beanies, and selected accessories that match and complement our products in style and quality.
Custom Designs
Do you offer custom embroidery?
Yes. You can create your own custom embroidery, including text and graphic designs, directly on our website or by contacting us for special requests.
Can you help me with my design?
Absolutely. We’re happy to help with choosing the cap, colors, embroidery size, or final design. We reply quickly and personally.
Orders & Accounts
Can I shop without creating an account?
Yes, you can place an order without registration. Creating an account makes order tracking and communication easier.
Can I change or cancel my order?
If your order has not been dispatched, packed, or if production has not started for custom designs, contact us as soon as possible and we’ll do our best to help.
Payment Methods
What payment methods do you accept?
We accept credit and debit cards, Apple Pay, Google Pay, and cash on delivery.
You can find more info here.
Are my payments secure?
Yes. All payments on Capkov.com are processed through secure, encrypted payment gateways. We do not store your card details, and all transactions comply with the latest security standards.
Shipping & Delivery
Do you offer international shipping?
Yes, we ship internationally. Available shipping methods and prices are displayed during checkout or you can find more information here.
How fast do you dispatch orders?
Orders are dispatched the same or next business day. Delivery usually takes 1–3 business days, depending on the destination and shipping method.
Returns & Complaints
Can I return my order?
Yes. You can return your order within 14 days of delivery, in accordance with our terms and conditions. More information is available here.
What are the return conditions?
Returned items must be unused, undamaged, and in original condition. Custom-designed products are subject to specific exceptions.
What if I receive a damaged or faulty item?
Contact us as soon as possible and we’ll resolve the issue quickly and without unnecessary complications.
Company & Privacy
Do you have a physical store?
No. We operate exclusively as an online store, allowing us to focus on product quality and fast customer support.
How do you protect my personal data?
We process personal data in accordance with applicable legislation and never share it with third parties. More information can be found here.
Contact
How can I contact you?
You can reach us at info@capkov.com. We respond quickly and are happy to help with any questions. Or through other contact methods that can be found on this page.